Answered By: Hilary Thompson Last Updated: Jul 25, 2016 Views: 2623
Hello. It is difficult to predict how long it will take an ILL item to arrive after you request it. This depends on a variety of factors, including format of the item that you requested, how many libraries own it, the demand for this item, library staffing, and even the distance between the lending library and ours.
Generally speaking, though, you can expect the following:
- Books requested through UBorrow should arrive within 4-7 days.
- Books requested through ILL usually arrive within 1-2 weeks.
- Articles requested through ILL usually arrive within 1-4 days.
- Articles requested through Scan & Deliver should be available within 3 days.
You can always check your ILL Services Account for the status of your item. If you aren't sure what a given status means, or if you notice that an item has the same status for more than a week, you can email the transaction number to firstname.lastname@example.org and ask for an update.
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