Q. I printed a PDF using mobile printing and it's charging me for color, but I wanted black and white. What gives?

Hello,

We've found that if you are printing a PDF from your own computer using the mobile printing system, sometimes you will be charged for a color print even though you selected the black and white printer. This has to do with the color settings on your PDF software (Adobe, Foxit, etc). The software will override the printer and make the job print in color, despite being sent to the black and white print queue. 

Luckily, this has an easy fix. All you have to do is go into the advanced print settings for your PDF software and change the color to gray or black and white. Either one of these will stop the software from overriding your printer selection.

Here are instructions for doing this in Adobe Reader.

Foxit is even simpler, just click the "Print as Grayscale" box at the bottom of the print options window. Here's an example of a user doing just that. 

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