Answered By: Hilary Thompson Last Updated: Jul 06, 2017 Views: 20562
First, log in to your ILL Services Account.
On the left side of the page, click on Checked Out Items. Next, click on the seven-digit Transaction Number for the item you want to renew. This will then open up the request.
If the lending library permits renewal requests, the option to Request Renewal will appear above the transaction information. Click on it.
One of the following responses will then appear depending on your circumstances:
A. You have successfully placed a request for a renewal. You will receive an email with the lending library’s response to this request.
If your request is approved, you will be notified via email of the new due date.
If your request is denied, you will be asked via email to return the item to an appropriate service location ASAP (for a full list of ILL pickup/return locations click here).
B. The item can only be renewed between certain dates.
In this case you will need to wait until the specified time frame to make the renewal request.
If the renewal period has passed, you can no longer request a renewal. Please return it ASAP.
Emails confirming or denying renewals should be received within a few business days.
Please keep in mind that not all ILL items are eligible for renewals and that renewals are not granted by our ILL Staff. The lending libraries are the ones who grant or deny your request, and not all permit renewals.
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